Solutions Administrator

Kingdom First Solutions is looking for a full-time Solutions Administrator to join our team. We're looking for someone with a love for learning, doesn't get frustrated easily, and has excellent communication skills.

Here’s a quick look at what you can expect your day to look like at Kingdom First:

• Customer service that shines even when you haven't had your coffee yet
• Coordinate communications with new and existing customers
• Demonstrate, train, and answer questions about RockRMS
• Compose clear, concise documentation and release notes in a web-friendly format
• Engage in daily/weekly video meetings to coordinate projects and discuss priorities
• Update our website and social media with new product information
• Troubleshoot flubs and quirks on too many OS and browser variations

Qualities we're looking for:

• Be a good person who plays well with others. We want you to be confident in your skills, but willing to check your ego at the door.
• Be self-motivated, detail-oriented and able to handle multiple projects with competing deadlines. We can guarantee you’ll never be bored here, but you'll have to know how to keep up with a smile and a positive attitude.
• Be willing to research, learn, and share new practices for our betterment.
• Be able to build and maintain positive, productive relationships with clients and the Kingdom First team. We're in the people business.

Some requirements you need to have:

• A working knowledge of Rock RMS. You don't have to be an expert, just understand what it takes to be a successful Rock admin. Experience in SQL or Lava would be a plus.
• Know how the web works. You'll need to troubleshoot product, browser and device behavior with technical and non-technical clients. Experience in HTML or Javascript would be a plus.
• Dedicated office space at home. Kingdom First has always been a full-time remote organization. If you've never held a permanent full-time remote position, we'd suggest skimming a copy of David Hansson's Remote or read the Spark Notes summary.
• Customer service experience. Prior work with non-profit ministries or churches is preferred. Social media familiarity would be a plus.
• A sense of humor. Our ideal candidate may be able to quote Monty Python and The IT Crowd on a semi-regular basis.

Sound like your kind of gig? Apply below. This position is full-time remote with a team dispersed across the United States.